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Troubleshooting connections between components — Documentation — Puppet https://docs.puppet.com/pe/latest/trouble_comms.html
Wed 29 Mar 2017 03:53:02 PM CEST
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    Agent nodes can’t retrieve their configurations
        Is the Puppet master reachable from the agents?
        Do your agents have signed certificates?
        Do agents trust the master’s certificate?
        Can agents reach the filebucket server?

Some common issues that can prevent the different parts of Puppet Enterprise from communicating with each other.
community debug knowledge
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